RETURN POLICY
STANDARD RETURN POLICY
FOR ITEMS PURCHASED ON SONOFWIND.COM, ALL RETURNS MUST BE SUBMITTED WITHIN 21 DAYS OF DELIVERY

TO BE ELIGIBLE FOR RETURN, ITEMS MUST BE SHIPPED, IN ITS ORIGINAL PACKAGING WITH TAGS ATTACHED.

THE ITEM(S) MUST BE NEW, UNWORN AND FREE OF ODOR OR FRAGRANCE.

IF THE ITEM(S) DOES NOT MEET THESE REQUIREMENTS, IT WILL BE RETURNED TO THE CUSTOMER AT THE CUSTOMER’S EXPENSE. WE RESERVE THE RIGHT TO DETERMINE IF THE RETURNED MERCHANDISE IS IN PROPER CONDITION.

RETURN INSTRUCTIONS – FOR ALL ORDERS

PLEASE SEND A REQUEST TO RETURNS@SONOFWIND.COM WITHIN 21 DAYS OF DELIVERY FOR INSTRUCTIONS. SON OF WIND IS NOT RESPONSIBLE FOR ANY SHIPPING CHARGES DURING THE RETURN PROCESS.

PLEASE ENSURE THAT ALL ITEMS BEING RETURNED INCLUDE THE ORIGINAL PACKAGING WITH INTACT LABELS.

CUSTOMER WILL RECEIVE AN E-MAIL NOTIFICATION ONCE YOU RECEIVE YOUR ITEM AT OUR FACILITY IN ITALY. PLEASE ALLOW 10-14 BUSINESS DAYS FOR ALL RETURNS TO BE PROCESSED.

REFUNDS

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE WE HAVE ISSUED YOUR REFUND.

ONCE YOUR REFUND IS ISSUED, PLEASE ALLOW 10-14 BUSINESS DAYS TO SEE THE CREDIT ON YOUR BANK STATEMENT.
WE DO NOT OFFER CREDIT NOTES AND ALL REFUNDS WILL BE RETURNED IN THE ORIGINAL FORM OF PAYMENT.
SHIPPING COSTS ARE NON-REFUNDABLE.

EXCHANGES

IF YOU NEED A DIFFERENT SIZE OR COLOR OF AN ITEM YOU RECEIVED, PLEASE RETURN YOUR ORDER FOLLOWING THE INSTRUCTIONS ABOVE AND PLACE A NEW ORDER FOR YOUR DESIRED ITEM AT SONOFWIND.COM.